Introduction
At Threadstown, managed by Pivotaloft Solutions Private Limited, we strive to offer an exceptional shopping experience. We understand that there are times when you may need to cancel an order. This policy clearly explains our cancellation process, outlines the criteria for eligibility, and details our refund procedures to keep the process hassle-free.
Understanding This Policy
In this document, “we,” “our,” and “us” refer to Pivotal Solutions Private Limited, while “you,” “your,” and “users” denote our valued customers. By placing an order with us, you agree to the cancellation terms outlined below. Please review these guidelines carefully before initiating a cancellation request.
Cancellation Eligibility
- We accommodate cancellations if the order has not yet been processed or shipped.
- Orders for custom or special-made items might be subject to additional restrictions and may not be eligible for cancellation.
- To confirm whether your order can be canceled, please check your order status via your account dashboard or contact our support team.
- Once the order has been dispatched, cancellation is no longer an option, and alternative solutions will need to be considered.
Cancellation Timeframes
- Cancellation requests must be submitted while the order remains in the processing phase.
- Once the order enters the shipping stage, it becomes non-cancellable.
- During peak periods or special promotions, cancellation windows might be shorter; all details will be provided at checkout.
Steps to Cancel Your Order
- Sign in to your account.
- Navigate to the ‘Orders’ section.
- Locate the order you wish to cancel and click on the ‘Cancel’ button.
- Follow the on-screen instructions to complete your cancellation request.
For any difficulties, our customer support team is available to assist you.
Refund Process & Timeline
- If your cancellation is approved, the refund will be issued to the original payment method.
- Refunds are typically processed within 5–7 business days, and a confirmation email will be sent once the refund is initiated.
- In the event, any delays occur, please contact our support team for assistance.
Orders Not Eligible for Cancellation
- Customized or personalized orders cannot be canceled once production has begun.
- Orders that are already en route cannot be canceled.
- Certain promotional orders may have specific cancellation policies, which will be indicated during checkout.
Final Note
We reserve the right to modify these terms as needed. Threadstown also retains the authority to cancel orders that do not adhere to our guidelines or appear to be fraudulent. In any conflict, the terms published on our website shall be deemed final.
Support
For further clarification or assistance regarding order cancellations, please contact us at pivotaloftsolutionspvtltd@gmail.com. Thank you for choosing Threadstown and for your understanding.
