Introduction 

Welcome to Threadstown, where Pivotaloft Solutions Private Limited is dedicated to ensuring that your shopping experience is both enjoyable and worry-free. In the event, you need to return an item, our policy is designed to make the process as seamless as possible. 

Policy Coverage 

For this policy, “we,” “our,” and “us” refer to Pivotaloft Solutions Private Limited, and “you,” “your,” and “user” refer to our esteemed customers. By shopping with us, you agree to adhere to the following return and refund guidelines. 

Conditions for Returns 

• Returned items must be in the same unused, unmodified state as when received. 
• The product should be sent back with its original packaging, tags, and labels preserved as received. 
• The product should not be washed, worn, or altered. 
• Return requests must be submitted within the timeframe specified from the date of delivery. 
• Items not meeting these conditions may be rejected. 

How to Process a Return 

• Reach Out:  Email your order number and reason for return to (mention email). 
• Evidence Submission: I f the item is defective or there’s an error, include clear images highlighting the issue. 
• Follow-Up:  Upon review of your request, we will send you detailed return instructions and the necessary address. 

Refund Details & Timeline 

• Once the returned product is received and inspected, we will update you on the status of your refund. 
• Refunds approved will be issued to the original method of payment within 5–7 business days. 
• A confirmation email will notify you once your refund has been initiated. 

Partial Refund Considerations 

• In instances where the product only partially complies with our return criteria (e.g., minor imperfections or missing parts), we may offer a partial refund at our discretion. 

Shipping Fees for Returns 

• Return shipping costs are the responsibility of the customer unless the return is due to our mistake (e.g., wrong or defective item). 
• The initial shipping cost is not refundable. 

Exclusions 

• Personalized or custom-made products are non-returnable unless they arrive damaged or defective. 
• Items lacking original packaging, tags, or showing clear evidence of use cannot be returned. 
• Products marked as non-returnable at the time of purchase are final sale. 

Support Contact 

If you require any assistance or have further questions about our Returns & Refunds Policy, please get in touch with our support team at pivotaloftsolutionspvtltd@gmail.com. 

Thank you for shopping at Threadstown. We are committed to providing you with a reliable and hassle-free returns process.