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Introduction  

Welcome to Threadstown, a fashion hub owned and operated by Pivotaloft Solutions Private Limited, where style embraces individuality. We value your trust and are dedicated to providing a seamless shopping experience with robust data protection measures.  

Throughout this document, "we," "us," and "our" refer to Pivotaloft Solutions Private Limited, while "you," "your," "user," and "users" represent our customers. This policy defines the legal framework governing your use of our website and services. By accessing Threadstown, you confirm your acceptance of these terms. If you do not agree, we advise discontinuing the use of our platform.  

Agreement to Terms  

By engaging with our website, you acknowledge that you have read, understood, and accepted these Terms & Conditions. We reserve the right to update these terms at our discretion, without prior notification. Your continued use of Threadstown after any modifications constitutes agreement to the revised policies. If  you disagree with any updates, we recommend ceasing usage.  

Account Creation & Security  

To shop with us, you may need to create an account. Users must be at least 18 years old and ensure that all provided details are accurate. Protecting your login credentials is your responsibility. Each user is allowed only one account, and failure to comply may result in suspension or termination. Please review our Privacy Policy for details on data security.  

Usage Guidelines  

By using Threadstown, you agree to:  

  • Utilize the platform solely for lawful shopping activities.  
  • Provide accurate and current contact and payment information.  
  • Refrain from fraudulent or deceptive behavior.  
  • Receive promotional content, with the option to unsubscribe anytime.  

Product Listings & Pricing  

We strive to maintain accuracy in product descriptions, pricing, and availability. However, minor variations may occur. Prices and stock levels are subject to change without prior notice. Differences in color may arise due to display settings. In cases of pricing errors or stock issues, we hold the right to cancel affected orders.  

Orders & Payment Terms  

  • Orders will be processed only after payment is successfully verified.  
  • We accept secure payments through major credit/debit cards and digital payment options.  
  • Billing details must align with the payment method used.  
  • Orders may be canceled if payment authorization fails.  
  • We are not responsible for errors caused by third-party payment services.  

Shipping & Delivery  

Our Shipping Policy outlines order dispatch and estimated delivery timelines. Delivery durations may vary due to logistics, location, or unexpected circumstances. Shipping charges are non-refundable, except in cases where delays result from our error.  

Returns & Refunds  

Returns are accepted within the specified return period, provided the items remain unused, in their original packaging, and with intact tags. Refunds will be issued to the original payment method. Personalized or custom-made items are not eligible for returns unless defective. Further details are available in our Returns & Refunds Policy.  

Order Cancellations  

  • Cancellation requests must be submitted before order processing begins.  
  • Once processed, orders become final and cannot be canceled.  
  • We reserve the right to cancel orders in cases of payment failure, incorrect details, or product unavailability.   

Data Protection & Privacy  

Your privacy is of utmost importance to us. Our Privacy Policy explains how we collect, store, and safeguard your personal data.  

  • You may request access to, modification, or deletion of your personal data.  
  • We share data only with trusted third-party partners under strict security measures.  

User Responsibilities & Compliance  

Engaging in fraudulent, harmful, or unethical activities may lead to account suspension or legal action.  

Dispute Resolution  

We encourage resolving disputes through direct communication. If necessary, disputes may be resolved through arbitration for a fair settlement.  

Limitation of Liability  

We are not responsible for indirect, incidental, or consequential damages resulting from the use of our website. Products are provided in their current condition unless stated differently. We advise reviewing all product details before making a purchase.  

Force Majeure (Unforeseen Events)  

We are not liable for delays or disruptions caused by events beyond our control, including but not limited to natural disasters, pandemics, or government-imposed restrictions.  

Policy Updates  

These Terms & Conditions may be revised periodically. We will notify users of significant updates to ensure transparency.  

Customer Support  

For assistance, feel free to contact us via our Contact Us page or email pivotaloftsolutionspvtltd@gmail.com. We appreciate your trust in Threadstown and look forward to serving you!